Refund policy

30-Day Money-Back Guarantee

We want your family to love their Christmas countdown. If you are not happy with your order, you can return your unopened calendar within 30 days of delivery for a refund.

How to request a refund or return

Email us at contact@squishadoor.com or use our Contact page with your order number and the reason for your request. Our team replies within 24–48 hours. Please do not send items back without contacting us first: we will give you the return instructions.

Return conditions

To be eligible for a return, your calendar must be unopened: doors unopened, in its original packaging, unused and in the same condition as you received it. Opened calendars cannot be returned or refunded, unless they arrived damaged, defective or wrong (see below).

Damaged, defective or wrong items

If an item arrives damaged, defective or is not what you ordered, send us a photo within 30 days of delivery. We will send a free replacement or a full refund, and you will not need to return anything.

Return shipping

Return shipping costs are paid by the customer and are not refunded. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit. Your refund is issued once we receive and check the returned item.

Refund timing

Once your refund is approved, it is issued to your original payment method within 5 business days. Your bank or card issuer may take a few extra days to show it.

Order cancellation

You can cancel your order free of charge within 12 hours of purchase, before it ships, by contacting us.

Exceptions

Gift cards cannot be refunded.

Squishadoor is operated by FRESH AGENCY LLC, 2930 Claude Dove Dr, Apt 5, Las Cruces, NM 88011, United States. Questions? Email contact@squishadoor.com or use our Contact page.