Shipping policy

Where we ship

We ship to the United States and Canada.

Shipping cost

Standard shipping is free on every order, with no minimum.

Processing time

Orders are processed within 1–2 business days (Monday to Friday, excluding holidays). As soon as your order ships, you receive a shipping confirmation email with your tracking number.

Delivery time

Standard delivery takes 7–12 business days after shipment. Order before November 25 to receive your advent calendar by December 1. Orders placed after this date are still shipped right away, and the countdown can start the day it arrives: just open the doors you missed.

Tracking your order

Enter the tracking number from your shipping email on our Track Order page to follow your parcel at any time. Tracking can take 2–3 days to show the first update after shipment.

Customs, duties and taxes

Orders to the United States are delivered with no extra fees. For Canadian orders, the carrier may in rare cases collect local import taxes on delivery; if this happens, contact us and we will help you.

Wrong address

Please double-check your shipping address at checkout. If you notice a mistake, contact us within 12 hours of your order and we will update it before it ships.

Lost or damaged parcels

If your parcel arrives damaged, or has not arrived 20 business days after shipment, contact us with your order number. We will send a free replacement or issue a full refund.

Squishadoor is operated by FRESH AGENCY LLC, 2930 Claude Dove Dr, Apt 5, Las Cruces, NM 88011, United States. Questions? Email contact@squishadoor.com or use our Contact page.